{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2025-10-03T21:56:24","modified_gmt":"2025-10-04T00:56:24","slug":"support","status":"publish","type":"page","link":"https:\/\/fivemstores.com\/en\/support\/","title":{"rendered":"Help \/ Support"},"content":{"rendered":"

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Customer Help<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Our team is always here to help.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Common shopping questions answered<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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Orders and Downloads<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The order is delivered immediately, as it is a digital product. As soon as the purchase is made, the download will be available in the order area.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Do I need an account to purchase?<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Your data can be changed by accessing your account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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After making the payment, the status of your order will change to \u201ccompleted\u201d immediately, thanks to our automated payments via PIX and credit cards.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We have chosen not to store banking details on our website for security reasons.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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The product price includes taxes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes. Our website is international, the payment method for those outside Brazil is Stripe<\/strong>, voc\u00ea utilizando esse m\u00e9todo de pagamento conseguir\u00e1 pagar normalmente.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes. All files will be sent compressed in some way, but always opensource<\/strong> e livre de senhas.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Our products are offered as open source, which means they may require technical knowledge for proper installation and operation. If you have any difficulties, Installation and maintenance are the responsibility of the buyer<\/strong>Installation and maintenance are the responsibility of the buyer

Click here<\/strong><\/a> and read our terms and conditions, or go directly to: https:\/\/fivemstores.com\/termos-e-condicoes\/<\/strong><\/a>

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If you need to exchange an item<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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Devolu\u00e7\u00f5es e trocas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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To access our refund policy click here<\/a><\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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If you received the wrong item, the item is not described, for example an image in place of a script, a map of the square which was supposed to be a mechanic, etc., a refund is possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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If the order status has not changed and the payment is already in our system, and you have not yet downloaded it and want to cancel, a refund is possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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You need to log into your account and open a support ticket.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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The email address must be entered correctly, especially for purchases.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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If the download has not yet been completed, yes, you can cancel the purchase.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We do not work with in-stock items, all items are digital.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We do not cancel purchases or offer refunds for this reason or any other reason that does not comply with the rules of our refund policy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\tOpen support ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Customer Help Nossa equipe est\u00e1 sempre aqui para ajudar. D\u00favidas comuns sobre compras respondidas Pedidos e Downloads Quanto tempo demora para receber meu pedido? O pedido \u00e9 entregue imediatamente, pois trata-se de um produto digital. Assim que a compra for realizada, o download estar\u00e1 dispon\u00edvel na \u00e1rea de pedidos. \u00c9 preciso ter uma conta para […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-1002","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/fivemstores.com\/en\/wp-json\/wp\/v2\/pages\/1002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fivemstores.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fivemstores.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fivemstores.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fivemstores.com\/en\/wp-json\/wp\/v2\/comments?post=1002"}],"version-history":[{"count":0,"href":"https:\/\/fivemstores.com\/en\/wp-json\/wp\/v2\/pages\/1002\/revisions"}],"wp:attachment":[{"href":"https:\/\/fivemstores.com\/en\/wp-json\/wp\/v2\/media?parent=1002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}